Terms of Service

    Last updated: January 2026

    1. Acceptance of Terms

    By accessing or using FirmTempo ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. FirmTempo is operated by Keystone IT Connect LLC ("we," "us," or "our").

    2. Description of Service

    FirmTempo is a workflow and task management platform designed for accounting and CPA firms. It enables firms to manage clients, track tax year engagements, assign tasks, and collaborate with team members. FirmTempo is not an accounting, tax preparation, or payroll solution.

    3. Account Registration

    To use FirmTempo, you must create an account and provide accurate, complete information. You are responsible for:

    • Maintaining the confidentiality of your account credentials
    • All activities that occur under your account
    • Notifying us immediately of any unauthorized use

    We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or abusive behavior.

    4. Subscription and Billing

    FirmTempo offers subscription plans with different features and pricing. By subscribing to a paid plan, you agree to:

    • Pay all applicable fees as described at the time of purchase
    • Provide accurate billing information
    • Authorize us to charge your payment method on a recurring basis

    Subscriptions automatically renew unless cancelled before the renewal date. Refunds are provided at our discretion and in accordance with applicable law.

    5. Free Trial

    We may offer a free trial period for new accounts. During the trial, you will have access to premium features at no cost. At the end of the trial period, your account will transition to the plan you select. If no plan is selected, feature limits associated with the free tier will apply. We reserve the right to modify or discontinue trials at any time.

    6. Acceptable Use

    You agree not to use FirmTempo to:

    • Violate any applicable laws or regulations
    • Infringe on the rights of others
    • Upload or transmit malicious code, viruses, or harmful content
    • Attempt to gain unauthorized access to our systems or other users' accounts
    • Use the Service for any purpose other than its intended business use
    • Resell, sublicense, or redistribute the Service without our written consent

    7. Data Ownership and Privacy

    You retain ownership of all data you enter into FirmTempo ("Your Data"). By using the Service, you grant us a limited license to process Your Data solely to provide and improve the Service. We will not sell, share, or use Your Data for purposes unrelated to the Service.

    Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

    8. Intellectual Property

    FirmTempo, including its design, features, code, and content, is owned by Keystone IT Connect LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our written permission. Your use of the Service does not grant you any ownership rights to our intellectual property.

    9. Service Availability

    We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or experience outages that temporarily affect availability. We are not liable for any loss or damage resulting from service interruptions.

    10. Limitation of Liability

    To the maximum extent permitted by law, FirmTempo and Keystone IT Connect LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

    11. Disclaimer of Warranties

    The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements, be error-free, or be secure.

    12. Indemnification

    You agree to indemnify and hold harmless Keystone IT Connect LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

    13. Termination

    You may cancel your account at any time. We may suspend or terminate your access to the Service at our discretion, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes.

    14. Changes to Terms

    We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

    15. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in New York.

    16. Contact Us

    If you have any questions about these Terms, please contact us through our contact form or email us at legal@firmtempo.com.